Privacy Policy
We value your (“User,” “You,” or “Your”) privacy and recognize the sensitivity of your personal information. We are committed to protecting your personal information and using it only as necessary to provide you with the best possible services, products, and opportunities, as described in this Privacy Policy.
This Privacy Policy explains the online information practices of Guanghe Tansuo Technology Limited (collectively, “Company,” “Guanghe Tansuo,” “we,” or “us”) when operating the website https://www.ezplant.net/ and the mobile application EZPlant (collectively, the “Application”). We believe it is important to explain what information we collect, how we use it, and the rights you have with respect to your personal data processed by us. Guanghe Tansuo strictly complies with applicable data protection laws and regulations.
Please note that when using the Application, you should read this Privacy Policy together with our Terms of Use. By accessing the Application, you acknowledge that this Privacy Policy and the Terms of Use jointly govern your use of the Application.
Privacy and personal data protection principles vary between countries. When you visit third-party websites or applications, you will be subject to the privacy policies of those websites or applications. Please review their privacy policies to understand how they handle information or data.
I. Information We Collect and Purpose of Use
We may collect and retain personal information related to you that is necessary for our business operations, including but not limited to: providing products, services, or information; improving our services to deliver a better user experience; and fulfilling regulatory obligations. When we collect your personal information, we will inform you whether such information is required by law or contract, and the consequences of refusing to provide it.
To achieve the purposes above, we may collect the following categories of personal information:
| Category | Example | Purpose of Collection |
|---|---|---|
| User Profile | Email address (for registration or support) | Registration, account management, customer communication |
| User Content | Text, photos, or other image files you upload | Plant diagnosis, community interaction |
| Location Data | IP address | Provide localized services (e.g., climate-related content) |
| Usage Data | Access time, feature clicks, page views | Improve app experience and functionality |
| Crash Data | Crash logs, performance data | Error monitoring and performance optimization |
| Cookies | Page visits, session duration, user preferences | Improve app experience and functionality |
User Profile:
If you use the Application, registering a user account is optional. If you register, we may collect your email address and password. You may also register via a social media account, but we do not collect any information from your social media profile. (The social media login feature will be available soon.)
User Content:
We collect text, photos, or other image files and their metadata that you create, share, or post within the Application.
⚠️ Please do not provide financial account numbers, social security numbers, photos of others, health information, or other sensitive or confidential data through the Application.
Location Data:
We do not collect your precise location through geolocation technologies. However, we may collect your IP address to determine an approximate location to help improve services and experiences and ensure you receive relevant content.
Customer Support Information:
When you contact customer support or submit information to us, we may collect your email address and any other information you provide during the process.
Financial Data:
All financial transactions are processed by Apple and Google. Guanghe Tansuo does not receive any personal data related to these transactions.
Cookies:
Cookies are small files stored on your device to enable certain features. We and our service providers use cookies to automatically collect information such as page visits, session duration, and user preferences to improve the experience. By using the Application, you agree to our use of cookies.
II. How We Use Information and Legal Basis
| Purpose | Legal Basis |
|---|---|
| Providing support, responding to your requests and inquiries | Legitimate interest in responding to user inquiries and managing business operations |
| Personalizing experience and assisting with app usage | Legitimate interest in improving app experience |
| Providing application services | Legitimate interest |
| Improving the app and understanding user usage | Legitimate interest |
| Sharing data with service providers (e.g., Amazon Web Services) | Legitimate interest |
| Sharing data with affiliates | Legitimate interest |
| Promoting products and services, displaying advertisements | Legitimate interest |
| Sending emails or push notifications to existing customers | Legitimate interest |
| Complying with legal obligations (e.g., requests from law enforcement) | Legal obligation |
| Daily management, operations, protecting company rights, M&A-related sharing | Legitimate interest |
Your Rights: You have the right to object to the processing of your personal data based on legitimate interests.
III. Data Retention
We retain your personal data for as long as necessary for business purposes.
Criteria used to determine the retention period include:
- The duration needed to provide services and operate the business;
- The type of personal information collected;
- The existence of legal or contractual requirements (e.g., litigation or investigation).
IV. Your Data Rights
You have the right (subject to legal limitations) to:
- Access the personal data we hold about you;
- Correct inaccurate or outdated information;
- Request deletion of your personal information;
- Opt out of receiving marketing information;
- Request data portability (to receive or transfer your data in a digital format);
- Withdraw consent for processing at any time.
We do not sell your personal data to third parties.
⚠️ If you request deletion of your personal data, certain features may no longer be available.
We will respond to your request within one month (extendable to two months under special circumstances).
We may require identity verification.
If you have objections, you may file a complaint with the EU data protection authority or other supervisory authority.
Notice for California Residents:
We do not disclose personal data to third parties or affiliates for their direct marketing purposes.
V. Security
We employ industry-standard security measures (including encryption, firewalls, and server authentication) to prevent unauthorized access.
However, no security system is completely secure, and we cannot guarantee that data transmitted over the internet will not be intercepted.
VI. International Users
This Application is hosted in the United States; therefore, your personal information will be transferred to the U.S.
The privacy protection level in the U.S. may differ from that of your country.
Please do not use the Application where it is prohibited by local law.
VIII. Children’s Privacy
We do not knowingly collect personal information from children under the age of 16.
If we discover such data has been collected, we will delete it as soon as possible.
IX. Changes to This Policy
This Privacy Policy reflects our current privacy practices.
We may update the content and services at any time and accordingly amend this Privacy Policy.
Significant changes will be posted at this link.
X. Contact Us
If you have any privacy-related questions or wish to exercise your data rights, please contact us.
To ensure accuracy and improve service quality, we may monitor or record your communications.
Contact Information:
GuangheTansuo Technology Limited
📧 Email: support@ezplant.ai